We’re building the world’s first Creator Casino: a creator-powered gaming network where influencers launch Rooms, run drops/missions, and monetize Originals built on top of certified game engines—powered by an AI Host layer and programmable incentives designed for high-frequency sessions and measurable creator performance.
This role helps us scale creator-led distribution, room economics, and session-velocity gameplay—without compromising trust, compliance, or margin.
Role Overview
We’re looking for an Ops Analyst to bring structure to day-to-day operations—tracking performance, identifying bottlenecks, and improving processes across CX, VIP, Payments, and Risk.
Core Tools & Systems (where this role operates)
Intercom (SLA/backlog analysis inputs + ops workflows)
Fast Track (retention/promo performance inputs)
Greco (leakage/abuse insights for promo ops discipline)
Affilka (affiliate performance inputs)
FireBlocks
Responsibilities
Own reporting for creator performance and room economics: retention by creator cohort, ARPU uplift, promo ROI by room
Track wallet/session velocity metrics and build alerts for anomalies during drops and creator events
Run post-launch reviews for each creator room: what worked, what didn’t, and what we change next week
Partner with Marketing, VIP, Risk, and ML to continuously tune incentives while protecting marginTrack operational KPIs and run a weekly execution cadence across teams.
Monitor CX queues and escalation trends, and surface root causes.
Support retention and promo operations reporting and post-launch reviews.
Flag promo leakage patterns and coordinate fixes with the right owners.
Support affiliate operations reviews and partner performance follow-ups.
Required Skills & Experience
2+ years in ops, analytics, or business ops, with crypto casino / crypto gaming exposure.
Highly organized, detail-oriented, strong follow-through.
Comfortable owning weekly reporting cadence and cross-functional follow-ups.
Strong written communication and documentation habits.
Nice to Have
Experience building cohort-based analytics and ROI measurement for incentive systems
Strong at turning metrics into weekly operating actions and playbooks
Basic SQL and strong spreadsheet modeling.
Experience building SOPs, checklists, and postmortem templates.
Experience running launch readiness reviews and operational retros.
Experience coordinating affiliate and promo ops workflows.