We’re building the world’s first Creator Casino: a creator-powered gaming network where influencers launch Rooms, run drops/missions, and monetize Originals built on top of certified game engines—powered by an AI Host layer and programmable incentives designed for high-frequency sessions and measurable creator performance.
This role helps us scale creator-led distribution, room economics, and session-velocity gameplay—without compromising trust, compliance, or margin.
Role Overview
This is a community-first role with customer support responsibility. You’ll be highly active in Discord, internal chat coordination, and social channels, keeping the community healthy, energized, and aligned with the brand—while also helping resolve player issues and routing escalations correctly.
You’ll spend most of your day:
Managing real-time conversations in Discord
Coordinating internally to keep answers consistent (VIP, CRM, Payments, Risk)
Responding on social channels and routing issues fast
Core Tools & Systems (where this role operates)
Intercom (ticketing, workflows, help center, QA)
SumSub (KYC eligibility + escalation context)
Greco (abuse/leakage escalations context)
Discord + Social Channels (community operations: moderation, announcements, engagement)
Chainalysis / TRM Labs / Elliptic (on-chain transaction monitoring + wallet risk screening)
Responsibilities
Execute and moderate creator events: drops, missions, announcements, limited-time incentives, and live moments
Operate real-time community workflows during spikes: anti-spam, anti-abuse, escalation, and resolution loops
Capture community insights and feed them back into Room design, incentive tuning, and CX improvements
Resolve player requests efficiently via chat/tickets.
Be highly present in Discord: answer questions, keep chats healthy, post announcements, and maintain a positive vibe.
Support social channel responses and route issues to the right owner when needed.
Follow playbooks for account, KYC, promotions, and gameplay issues.
Escalate sensitive cases following SOPs.
Log recurring issues and share clear weekly feedback with the team.
Required Skills & Experience
2+ years in community management and/or customer support, with crypto casino / crypto gaming exposure.
Hands-on experience managing Discord communities (moderation, announcements, de-escalation).
Hands-on experience handling social media engagement (replies, routing issues, brand-safe tone).
Strong writing, empathy, and structured troubleshooting.
Comfortable with fast-paced chat environments and high-traffic moments.
Nice to Have
Experience supporting products where creators drive unpredictable traffic and engagement surges
Experience handling VIP-adjacent comms and high-stakes escalations calmly.
Comfort working weekends/late hours during launches or major events.
Experience writing short, clear announcements and community updates.
Bilingual (English/Spanish) is a plus.